The COVID Pandemic has dramatically shifted the way people work and new trends are emerging enabling digital transformation in the workplace. One of these innovations are supplied by DaaS service providers, otherwise known as “device as a service.” Accenture defines Device-as-a-Service (DaaS) as “an emerging supply chain model that gives customers more flexibility, and helps providers unlock new revenue streams.” In simpler terms, DaaS presents a new way of acquiring and using technology for work.
While DaaS has been around since the 2010s, the rise in usage has only increased during the pandemic. Business Wire reports that “the device-as-a-service market is expected to grow from USD 50.3 billion in 2021 to USD 303.6 billion by 2026; it is expected to grow at a Compound Annual Growth Rate of 43.2 percent.” More companies are considering a hosted desktop provider to set up workstations on-site or at home. Hosted desktops can be on-site via virtual desktop infrastructures (VDI) or through the cloud (Desktop as a Service or DaaS).
Citrix draws the line between hosted desktops and DaaS in several ways. First it notes that VDIs are set up on-site, which will still require the company to invest in IT infrastructure and management. On the other hand, DaaS service providers offer cloud desktop services in which IT infrastructure and management is already handled by the service provider. As Business Wire puts it, subscription-based models like DaaS help companies convert capital expenses (CapEx) like purchasing, maintaining, and upgrading computers and other IT devices to operational expenses (OpEx).
It will be easier to start a business since capital outlay can be reduced with DaaS technology. Investing in it will be cheaper for small enterprises while larger companies can allocate their budgets for other priorities. According to a survey from Statista, the top benefits of DaaS based on IT decision makers include the following:
- enables in-house IT teams to focus on more strategic activities
- easier to acquire the latest and most updated hardware
- provides capability to scale hardware needs in the future
DaaS service providers can provide subscription packages that bundle together hardware, software, and accessories. While some presume that this takes away essential work from in-house IT teams, the reverse is actually the intended impact. Because IT teams are “de-loaded” with the burden of managing devices, they can focus more on matters that are more important for the company. DaaS also makes it easier for businesses to pivot towards the digital age without the financial burden.